Return Policy

Return Policy – Vitality Essences

At Vitality Essences, we are committed to providing the best possible experience with our products. However, we understand that situations may arise where a return or exchange is necessary. To ensure a seamless and transparent process, please review our return guidelines below:

    1.    Return Period

You can request a return within 30 calendar days from the delivery date. After this period, we cannot process returns or exchanges.

    2.    Return Conditions

To qualify for a return, the product must meet the following conditions:

    •    Be in perfect condition, unused, and in its original packaging.
    •    Supplements and vitamins can be returned if sealed and unused. Supplements with opened packaging or broken seals are not eligible for return unless there is a manufacturing defect.

    3.    Non-Returnable Products

The following products cannot be returned unless there is a manufacturing defect:

    •    Medical or therapeutic devices: Such as oximeters, nebulizer masks, blood pressure monitors, glucose meters, and thermometers.
    •    Personal use devices: Including therapeutic masks for migraines, electrostimulation devices, air purifiers, and SAD therapy lights.
    •    Supplements and vitamins: Supplements with opened packaging or broken seals.
    •    Personal hygiene and intimate health products: Including sexual health devices and nebulizer masks due to health and safety reasons.
    •    Wellness and fitness accessories: Yoga mats, massage mattresses, massage cushions, and other body-contact products cannot be returned if used due to hygiene reasons.

4. Return Process

To initiate a return:

    1.    Contact us at info@vitalityessences.com with your order number, a photo of the product (if applicable), and the reason for the return.
    2.    Once approved, we will send you a return label with detailed instructions.

The return shipping costs are the customer’s responsibility, except for defective products or incorrect orders.

5. Refunds

    •    Once the returned product is received and inspected, you will be notified by email. If the product is approved for a refund, the amount will be credited to your original payment method within 14 business days.
    •    Used, damaged products or those not in the original packaging may be eligible for partial refunds or rejected.

6. Exchanges

We accept exchanges for products with manufacturing defects or incorrect orders. If you need to exchange a product, please contact us within 30 days of delivery.

7. Warranty

Some devices, such as digital health monitors, electrostimulation devices, and fitness equipment, may have a limited manufacturer’s warranty. Check the description of each item for more details.